Around 100 professionals from the language and technology industries came together in Santa Clara, CA last month to discuss the future of language work. The event, The Future of Language Work: Enterprise, Technology, and Translation Professional Perspectives, was hosted by translation startup, Lilt, and featured two panelist discussions on topics ranging from language technology advancements to the effect of globalization on translation demand.
5 min read There’s a new pressure to stand out throughout the entirety of a customer’s journey with a brand. Today’s customers have infinite options; from simple selections like ice cream brands, to increasingly complex business software offerings. The job of a customer success leader is to make sure customers have the best all-around experience with your brand, so that they not only choose you, but stay with you long-term.