--- title: "Case Study: Zendesk + Lilt" description: Learn how ZenDesk uses a combination of human and machine translation to translate their large database of support content. --- - [Lilt.com](https://lilt.com/) - [Resources](https://lilt.com/resources) - [Lilt.com](https://lilt.com/) - [Resources](https://lilt.com/resources) ## Case Study: Zendesk + Lilt ![](https://labs.lilt.com/hubfs/HM%20copy-modified.png) by Han Mai November, 2, 2017 - - - In a recent case study with Zendesk, they talked to us about using a combination of human and machine translation to translate their large database of support content. Read the [full case study](https://lilt.com/resources/Zendesk_Lilt_Case_Study.pdf) to see how it’s changing the way their support and sales teams interact with customers. [View All Posts](https://labs.lilt.com) ### [![pexels-photo-66134 (1)](https://labs.lilt.com/hubfs/pexels-photo-66134%20(1).jpeg) August, 27, 2018 Lilt's Favorite Neural Machine Translation Videos 3 Minute Read ![](https://labs.lilt.com/hubfs/Lilt_June2018/Layout/default-80.png) Neural Machine Translation is everywhere (and not just on this blog). Translators want to know how it will affect their livelihood, and internal localization managers want to know how they can make it work for their translation strategy. Whether you're looking to assess the business applications of neural machine translation, or peek under the hood to see how all the gears fit together, these NMT videos can help you wrap your head around the rising tide that is neural machine translation. Read More](https://labs.lilt.com/neural-machine-translation-videos?hsLang=en) ### [![green-chameleon-21532-unsplash](https://labs.lilt.com/hubfs/green-chameleon-21532-unsplash.jpg) January, 11, 2019 When it comes to working with translators, don’t settle. 3 Minute Read ![](https://app.hubspot.com/settings/avatar/f0f869028131b22726d9114969c62ab0) 5 min read If you’re preparing to bring your company into a new market somewhere across the globe, you need to make sure that all of your customer-facing materials are localized for your new audience. The first time you localize, you’ll probably realize that there’s a lot of material that needs translating! From marketing collateral, to web page design, legal contracts and even customer support teams you’re bound to have your hands full. But fear not! We’re letting you in on one of the greatest shortcuts to localization: work with translators who are experts in your domain. Read More](https://labs.lilt.com/when-it-comes-to-working-with-translators-dont-settle?hsLang=en) - [System Status](https://status.lilt.com/) - [Support Terms](https://lilt.com/terms) - [Privacy](https://lilt.com/privacy) - - - -  2026 Lilt, Inc.