Case Study: Zendesk + Lilt

by Han Mai

In a recent case study with Zendesk, they talked to us about using a combination of human and machine translation to translate their large database of support content.

Read the full case study to see how it’s changing the way their support and sales teams interact with customers.

Happy Translator's Day

1 Minute Read

Happy Translator’s Day, my fellow Translators and Interpreters! On this day, I would like to recognize and commend fellow translators for the work we do and what it requires, and address any layperson’s misconception that a fluent bilingual may as well serve as a qualified translator. That this is not so may be so (painfully) obvious to us, but the confusion persists. Translation and interpretation are very specific skills which, just like any specialized capability, requires certain cognitive and operational faculties. Some of these are: a quick aptitude for understanding complex and diverse subjects; an analytical mind, and extensive research ability — one has to analyze complex information, deduce what additional information they may need, and identify the resources of where and how to find it.

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Translator Community Spotlight: Meet Erika Ivene Columna

5 Minute Read

Here at Lilt, we’re focused on providing the highest quality translations possible, and that requires a large professional network of translators. We've spent years building a community of experienced and quality translators, and we're excited to showcase the incredible individuals helping to lead the charge in building successful global experiences. Much like our Liltonian Spotlight series, we're sharing the backgrounds of the talented professionals in our community in our newest series, the Translator Spotlight Series.

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