Many of us who have had the displeasure of post-editing a translation created by a machine would agree that the process is slow, tedious and out-of-style. However, there are always two sides of the story. So, we decided to ask our Twitter followers on their opinion of the post-editing process. The results? 47% of translators would rather go to the dentist than post-edit.
Customer Success is a huge opportunity for companies to grow existing revenue, retain customers for longer and ultimately, get them to buy more of your products in the future. In our last blog post, we talked about the benefits of localizing key parts of your customer journey – starting from the behavior and mannerisms of your Customer Success folks, all the way down to your in-app chatbots. Essentially, localization helps your CS team deliver on the promise of a great experience for all of your customers around the world.