What is your role at Lilt? I work on sales, marketing and customer success at Lilt. I’m incredibly excited by our product and its potential, so I’m thrilled to be working alongside our translators and sharing our technology with the world.
In our last blog post, we described how you can measure the impact of your localization efforts using several Customer Success metrics – one of which was NPS Score. NPS stands for Net Promoter Score, and it measures how likely a customer is to recommend your product to other people. Generally, NPS scores are used to gauge the overall satisfaction customers have with your brand and the likelihood that they’ll stick around.