Lilt's New State of Global Experience Report Reveals That Only 12 Percent of Digital Customer Touchpoints Are Fully Multilingual With 70% of respondents reporting that less than half of their customer touchpoints are multilingual, the Global Experience is fragmented and in need of more enterprise support San Francisco, CA - May 24, 2022 - Lilt, the leading global experience platform enabling organizations to build and deliver multilingual experiences, today announced the results of their 2022 State of Global Experience report. With over 1,800 responses from various departments, companies, and geographies, the survey and report aim to capture the strategies, pain points, and best practices of global customer experience and engagement.
Last week we introduced our newest blog series by diving into the must-knows and 101 basics of Global Experience (GX). In that post, we mentioned a number of proven ways a thoughtful multilingual GX strategy can optimize your digital customer experience. Now, we’re going to take a step further and explore why and how GX can take your marketing, brand, and growth strategies to the next level.
Here at Lilt, we’re focused on providing the highest quality translations possible, and that requires a large professional network of translators. We've spent years building a community of experienced and quality translators, and we're excited to showcase the incredible individuals helping to lead the charge in building successful global experiences. Much like our Liltonian Spotlight series, we're sharing the backgrounds of the talented professionals in our community in our newest series, the Translator Spotlight Series.
International consumerism has changed the world. Today, any business, big or small, can expand their brand reach faster and easier than ever before with global marketing campaigns.
Last year, we started a series highlighting the amazing Lilt employees (or Liltonians, as we like to call ourselves). We’re excited to continue that series this year with some of our team leaders helping to pave the way for a multilingual global future. Get to know more about the faces behind the work, their backgrounds, what makes them tick, and what makes Lilt the place for them.
The pandemic has dramatically increased the demand for companies to digitally transform. Now more than ever, businesses and consumers are moving towards a digital-first approach. And while companies are embracing new digital strategies to increase content creation and user engagement, not all are thinking about the full end-to-end customer journey through a global lens. The result? Customers around the world face fragmented and inconsistent online experiences.
Lilt Honored As Double StevieⓇ Award Winner in 2022 American Business AwardsⓇ Company recognized with Silver in Artificial Intelligence/Machine Learning category, and Bronze in Company of the Year category San Francisco, CA - May 4, 2022 - Lilt, the leading global experience platform enabling organizations to build and deliver multilingual experiences, has been named the winner of a Silver Stevie® Award in the Artificial Intelligence/Machine Learning category and Bronze Stevie® Award in the Company of the Year - Computer Software - Small category in The 20th Annual American Business Awards® today.
It's been a busy spring for Lilt! This month, we launched a new Crowdin Connector, announced our Series C fundraise, and were named a Winner in the 2022 Artificial Intelligence Excellence Awards. Read on to learn more.
In today’s digital-first age, the customer is in control of when, where, and how they engage with companies. And often, the best customer experience wins. But what does it mean to have the best customer experience? For many customers, it all begins with language. In fact, 65% of global customers prefer content in their language, even if it's poor quality.
